AI Responsible Use Policy
Last modified: August 24, 2025
At KlarCX, we believe artificial intelligence should enhance — not replace — human experience. We use AI to improve customer insights, automate repetitive tasks, and personalize experiences across channels, but always in a way that aligns with ethical, transparent, and human-centered practices. We are thus committed to the use of generative AI in a responsible manner, under the following considerations:
Human-Centric Design
AI should serve people — not manipulate them. We apply behavioral science and CX principles to ensure AI solutions solve real problems, without sacrificing empathy or agency.
Transparency
We clearly communicate when and how AI is used in any engagement, especially when it may influence decisions, content, or user experiences.
Bias Awareness
We take into account cultural, regional, and contextual factors when selecting and applying AI tools. We evaluate AI outputs for potential biases and strive to localize models where possible — particularly in diverse markets like the GCC.
Privacy by Design
We only use AI tools that meet our privacy standards and comply with global and regional data protection laws. Personal data is never used beyond its intended scope or shared with third-party AI providers without consent.
Fact-Checking & Hallucinations
AI tools can produce outputs that sound accurate but are factually incorrect or misleading. We conduct due diligence to verify claims and cross-check key facts before using AI-generated content, especially in research or public-facing materials.
Expertise Included
All AI-generated assets — from written content to design suggestions or chatbot scripts — are reviewed and refined by experienced professionals. AI enhances our workflow, but human expertise shapes the final product to ensure quality and strategic alignment.
Contact us
If you have any questions about this AI Use Policy, please contact us on hello@klarcx.com